Mapping Innovation Paths: A Systematic Analysis of Innovative Work Behavior in Hospitality Industry
Keywords:
Transformational leadership, Knowledge sharing, Organizational citizenship behavior, Organizational commitment, Innovative work behavior, Systematic literature review
Abstract
The hospitality industry depends on employees’ innovative work behavior (IWB) to remain competitive, yet prior studies offer fragmented insights into its drivers, dimensions, benefits, and challenges. This study conducts a systematic review of 64 articles (2019–2024) from Scopus and Web of Science using the PRISMA approach. Results show that organizational support, creativity, leadership styles, knowledge sharing, and motivation foster IWB in hotels, with dimensions covering idea generation, promotion, development, and implementation. IWB enhances performance, customer satisfaction, and competitiveness but faces challenges such as limited resources, leadership constraints, and high turnover. This study integrates recent evidence to provide a comprehensive understanding of IWB and practical implications for managers, policymakers, and researchers.
References
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Chen, W. J. (2023). Innovative Service Behaviors of Hotel Employees: An Internal Service Perspective. Journal of Quality Assurance in Hospitality and Tourism, 24(4), 380–401. https://doi.org/10.1080/1528008X.2022.2051220
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Hoang, G., Luu, T. T., Nguyen, T. T., Du, T., & Le, L. P. (2022). Examining the effect of entrepreneurial leadership on employees’ innovative behavior in SME hotels: A mediated moderation model. International Journal of Hospitality Management, 102(January), 103142. https://doi.org/10.1016/j.ijhm.2022.103142
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Arain, G. A., Bhatti, Z. A., Hameed, I., & Fang, Y. H. (2020). Top-down knowledge hiding and innovative work behavior (IWB): a three-way moderated-mediation analysis of self-efficacy and local/foreign status. Journal of Knowledge Management, 24(2), 127–149. https://doi.org/10.1108/JKM-11-2018-0687
Asghar, M., Gull, N., Xiong, Z., Shu, A., Faraz, N. A., & Pervaiz, K. (2023). The influence of inclusive leadership on hospitality employees’ green innovative service behavior: A multilevel study. Journal of Hospitality and Tourism Management, 56(November 2022), 347–355. https://doi.org/10.1016/j.jhtm.2023.07.007
Bani-Melhem, S., Abukhait, R. M., & Mohd. Shamsudin, F. (2020). Does job stress affect innovative behaviors? Evidence from dubai five-star hotels. Journal of Human Resources in Hospitality and Tourism, 19(3), 344–367. https://doi.org/10.1080/15332845.2020.1737769
Barkat, W., Waris, I., Ahmed, R., & Dad, M. (2024). Transformational leadership and frontline managers work engagement, innovative work behavior, organizational citizenship behavior, and employee sustainability in the hotel industry in Pakistan. Journal of Human Resources in Hospitality and Tourism, 23(2), 315–336. https://doi.org/10.1080/15332845.2024.2282217
Bos-Nehles, A. C., & Veenendaal, A. (2017). Perceptions of HR Practices and Innovative Work Behavior: The Moderating Effect of an Innovative Climate. The International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2017.1380680
Chen, W. J. (2023). Innovative Service Behaviors of Hotel Employees: An Internal Service Perspective. Journal of Quality Assurance in Hospitality and Tourism, 24(4), 380–401. https://doi.org/10.1080/1528008X.2022.2051220
Chien, S. Y., Yang, A. J. F., & Huang, Y. C. (2021). Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality. Journal of Hospitality and Tourism Management, 47(December 2020), 422–430. https://doi.org/10.1016/j.jhtm.2021.04.015
De Jong, J., & Den Hartog, D. (2010). Measuring innovative work behaviour. Creativity and Innovation Management, 19(1), 23–36. https://doi.org/10.1111/j.1467-8691.2010.00547.x
Eid, R., & Agag, G. (2020). Determinants of Innovative Behaviour in the Hotel Industry: A cross-Cultural Study. International Journal of Hospitality Management, 91(July), 102642. https://doi.org/10.1016/j.ijhm.2020.102642
Ek Styvén, M., Näppä, A., Mariani, M., & Nataraajan, R. (2022). Employee perceptions of employers’ creativity and innovation: Implications for employer attractiveness and branding in tourism and hospitality. Journal of Business Research, 141(December 2021), 290–298. https://doi.org/10.1016/j.jbusres.2021.12.038
Enad Al-Qaralleh, R., & Atan, T. (2022). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry. Kybernetes, 51(1), 423–441. https://doi.org/10.1108/K-10-2020-0684
Farrukh, M., Ansari, N. Y., Raza, A., Meng, F., & Wang, H. (2022). High-performance work practices do much, but H.E.R.O does more: an empirical investigation of employees’ innovative behavior from the hospitality industry. European Journal of Innovation Management, 25(3), 791–812. https://doi.org/10.1108/EJIM-11-2020-0448
Ghulam Jan, G. J., Mohamed Zainal, S. R., & Lata, L. (2021). Enhancing Innovative Work Behaviour: The Role of Servant Leadership and Creative Self-Efficacy. On the Horizon the International Journal of Learning Futures. https://doi.org/10.1108/oth-12-2020-0044
González-González, T., & García-Almeida, D. J. (2021). Frontline employee-driven innovation through suggestions in hospitality firms: The role of the employee’s creativity, knowledge, and motivation. International Journal of Hospitality Management, 94. https://doi.org/10.1016/j.ijhm.2021.102877
Guo, M., Ahmad, N., Adnan, M., Scholz, M., Khalil-Ur-rehman, & Naveed, R. T. (2021). The relationship of csr and employee creativity in the hotel sector: The mediating role of job autonomy. Sustainability (Switzerland), 13(18), 1–18. https://doi.org/10.3390/su131810032
Hassi, A. (2019). Empowering leadership and management innovation in the hospitality industry context: The mediating role of climate for creativity. International Journal of Contemporary Hospitality Management, 31(4), 1785–1800. https://doi.org/10.1108/IJCHM-01-2018-0003
He, J., Morrison, A. M., & Zhang, H. (2021). How High-Performance HR Practices and LMX Affect Employee Engagement and Creativity in Hospitality. Journal of Hospitality and Tourism Research, 45(8), 1360–1382. https://doi.org/10.1177/1096348021996800
Hoang, G., Luu, T. T., Nguyen, T. T., Du, T., & Le, L. P. (2022). Examining the effect of entrepreneurial leadership on employees’ innovative behavior in SME hotels: A mediated moderation model. International Journal of Hospitality Management, 102(January), 103142. https://doi.org/10.1016/j.ijhm.2022.103142
Hou, F., Su, Y., Qi, M. De, Dong, B. bao, & Jia, Y. ling. (2024). A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity: Evidence from Chinese hospitality and tourism firms. Tourism Management, 100(June 2023). https://doi.org/10.1016/j.tourman.2023.104816
Isac, N., Badshah, W., Ahmad, B., Qammar, A., & Kalyar, M. N. (2024). “Doing it for my family”: examining when and how family motivation hinders creativity of hospitality employees by shaping job-perception. Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/jhti-08-2023-0565
Jabid, A. W., Abdurrahman, A. Y., & Amarullah, D. (2023). Empowering leadership and innovative behaviour in the context of the hotel industry: Knowledge sharing as mediator and generational differences as moderator. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2281707
Janssen, O. (2000). Job demands, perceptions of effort-reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287–302. https://doi.org/10.1348/096317900167038
Karatepe, O. M. (2020). Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry? International Journal of Contemporary Hospitality Management, 32(8), 2497–2517. https://doi.org/10.1108/IJCHM-03-2020-0219
Khan, M. M., Mubarik, M. S., Islam, T., Rehman, A., Ahmed, S. S., Khan, E., & Sohail, F. (2021). How Servant Leadership Triggers Innovative Work Behavior: Exploring the Sequential Mediating Role of Psychological Empowerment and Job Crafting. European Journal of Innovation Management. https://doi.org/10.1108/ejim-09-2020-0367
Kyei-Frimpong, M. (2024). Modeling Innovative Work Behavior Through Leadership Behaviors in the Hospitality Industry; The Role of Work–family Enrichment. Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/jhti-11-2023-0815
Kyei-Frimpong, M., Berko Obeng Damoah, O., & Osafroadu Amankwah, M. (2024). Modeling innovative work behavior through leadership behaviors in the hospitality industry; the role of work–family enrichment. Journal of Hospitality and Tourism Insights, 7(2), 1010–1030. https://doi.org/10.1108/JHTI-11-2023-0815
Lee, K. J., Yoo, M. S., Lee, H. J., & Kim, S. G. (2019). Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels. Journal of Quality Assurance in Hospitality and Tourism, 20(4), 424–444. https://doi.org/10.1080/1528008X.2018.1549523
Leonidou, E., Christofi, M., Vrontis, D., & Thrassou, A. (2020). An integrative framework of stakeholder engagement for innovation management and entrepreneurship development. Journal of Business Research, 119, 245–258. https://doi.org/https://doi.org/10.1016/j.jbusres.2018.11.054
Luu, T. T. (2021). Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci. International Journal of Contemporary Hospitality Management, 33(12), 4258–4285. https://doi.org/10.1108/IJCHM-02-2021-0276
Luu, T. T. (2021b). Can Human Resource Flexibility Disentangle Innovative Work Behavior Among Hospitality Employees? The Roles of Harmonious Passion and Regulatory Foci. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-02-2021-0276
Mahmoud, M. A. S., Mustamil, N. M., & Seng, T. L. (2023). Transformational Leadership, Mindfulness, and Employee Creativity: A Moderating Effect of Improvisation- Evidence from the Hospitality Industry in the Kingdom of Bahrain. Journal of Quality Assurance in Hospitality and Tourism, 00(00), 1–28. https://doi.org/10.1080/1528008X.2023.2168833
Maqableh, O., Nor, C. S. M., & Helalat, A. (2022). Mediating impact of innovative behavior on the relationship between training and turnover intention: A case study of the hospitality industry in Jordan. Problems and Perspectives in Management, 20(4), 278–289. https://doi.org/10.21511/ppm.20(4).2022.21
Mazzocchini, F. J., & Lucarelli, C. (2023). Success or failure in equity crowdfunding? A systematic literature review and research perspectives. Management Research Review, 46(6), 790–831. https://doi.org/10.1108/MRR-09-2021-0672
Omuudu, O. S., Francis, K., & Changha, G. (2022). Linking key antecedents of hotel information management system adoption to innovative work behavior through attitudinal engagement. Journal of Hospitality and Tourism Insights, 5(2), 274–291. https://doi.org/10.1108/JHTI-10-2020-0201
Ouyang, X., Liu, Z., & Gui, C. (2021). Creativity in the hospitality and tourism industry: a meta-analysis. International Journal of Contemporary Hospitality Management, 33(10), 3685–3704. https://doi.org/10.1108/IJCHM-03-2021-0411
Palmatier, R. W., Houston, M. B., & Hulland, J. (2018). Review articles: purpose, process, and structure. Journal of the Academy of Marketing Science, 46(1), 1–5. https://doi.org/10.1007/s11747-017-0563-4
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